General conditions



Agency Terms and Conditions


Except where otherwise specified, we First Options Holiday Villas Limited registered in Cyprus under company number HE160148 act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party (ies) connected with any arrangements.


For all arrangements, your contract will be with the supplier of the arrangements in question (“Supplier(s)”). When making your booking, you to enter into a contract with the applicable Supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions.


By making a booking with us, you agree that you:

A. have read these Agency Terms and Conditions and agree to be bound by them;

B. consent to our use of your information in accordance with our Privacy Policy;

C. are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; and

D. accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Booking and Payment

In order to confirm your chosen arrangements, you must pay a deposit as required by the Supplier of the arrangements in question. Our Suppliers require a 25% deposit at the time of booking, however, please check on our website where you will see the exact deposit required to book your chosen arrangements. You will also be advised of the specific deposit applicable to your chosen arrangements during the booking process. If you are booking within 8 weeks of departure, full payment will be required by our Suppliers at the time of booking. Your booking is confirmed, and a contract between you and the Supplier will exist when we send you written confirmation on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If you pay your deposit by card, we will use the same card details to automatically charge any other interim payments or balance payments due, on the date/s that they are due and thereafter we will send you written confirmation. If full payment is not received within 7 days of the balance due date, we will notify the Supplier who may cancel your booking and charge the cancellation fees set out in Section 4 below.

Except where otherwise advised or stated, all monies you pay to us for arrangements will be held on behalf of the Supplier(s) concerned and forwarded on to the Supplier in accordance with our agreement with the Supplier.

Payments can be made securely by Visa, MasterCard, Debit Card or bank transfer.


2. Insurance

It is a condition of booking that you take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.


3. Special Requests

If you have any special requests (for example dietary requirements, cots etc.), please let us know at the time of booking. We will pass on all such requests to the Supplier, but we cannot guarantee that they will be met and we will have no liability to you if they are not.


4. Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email, or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore, please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier of your arrangements. The cancellation charge imposed by our Suppliers is 100% of the cost of the arrangements.


5. Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier, but we will have no further liability to you. Please Note – our Suppliers issue full refunds in the event that they are required to cancel your arrangements.


6. Our Responsibility for your Booking

Your contract is with the Supplier and its booking conditions apply. As an agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


7. Visa, Passport and Health Requirements

It is at all times your responsibility to ensure that you comply with all passport and visa requirements applicable to your booking. Requirements may change, and you are therefore strongly recommended to check the up to date position with the Supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.


8. Complaints

If you have a problem whilst on holiday, this must be reported to us immediately. If you fail to follow this procedure there will be less opportunity for us to investigate and rectify your complaint.


9. Security Deposits

A security deposit may be required by the Supplier to cover the cost of any damage to or breakages at the property. If a security deposit is required, it will be set out in the property details on our website or we will otherwise advise you in writing. The security deposit will either be required to be pre-paid or paid to the Supplier or their authorised representative upon arrival. The Supplier reserves the right to refuse entry to the property should the security deposit not be paid.

The cost of any agreed damage caused by you will be deducted from the security deposit, by the Supplier and the balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of the damage, the Supplier is entitled to recover any additional costs from you.

If we are instructed on behalf of the Supplier to collect the security damages deposit in advance, the Supplier will authorise us to return all or part of the security deposit (minus any appropriate charges) within one week of departure.

Refunds will be made in GBP to a UK bank account.


10. Check-in and Checkout times

The check-in and check-out times imposed by our Suppliers are ordinarily as follows:

(a) Check-in after 3pm on the day of arrival; and

(b) Checkout by 11am on the day of departure.

If these times differ, it will be stated in our booking correspondence.


11. Use of the Property

The use of the Property is strictly as a private holiday residence. The property manager and/or the supplier of the Property has the right to evict a guest and terminate the booking if found in breach of contract. This can include overcrowding, intoxication and unsavoury behaviour, physical or verbal assault, wilful damage to the Property, any incident which results in the police attending the Property, any behaviour posing a threat to others, ignoring advice to reduce excessive noise, use of illegal substances or flammable fluids such as explosives or fireworks, smoking within the Property or having a party without the prior consent of the supplier. No refund will be given for any unused nights.


12. Law and Jurisdiction

These Terms and Conditions are governed in all respects by Cyprus Law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with these Conditions will be dealt with by the Courts of Cyprus only.


13. Documentation & Information

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier(s) in question are intended to present a general idea of the services provided by the Supplier(s) in question. Not all

details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.


14. Discount Vouchers

Only one voucher can be used per booking. Discount Vouchers cannot be combined with any other discounts.


15. Covid-19

This section applies to accommodation bookings affected and cancelled under force majeure, Covid-19 pandemic and will only apply if 'access to your booked accommodation is not possible because it is quarantined or located in a quarantined area, or because of an emergency travel restriction placed upon Cyprus which does not permit you to enter into the country'.

In the event of your booking being cancelled due to force majeure, Covid-19 pandemic, the terms of the cancellation will be as set out by the Republic of Cyprus Law 59 (I) / 2020, The Constitution the Adoption of Extraordinary Measures in its Sector Tourism Law of 2020.

Customers will be offered to either change the dates of their booking to be within the next 12-months from the original arrival date, (subject to availability) or be given a voucher for 100% of the monies that they have paid to use against a future booking at the same property that they originally booked. If the voucher is not used within 18 months of the original start date of the accommodation booking, then the voucher will be cancelled and no refund will be applicable.


16. Occupancy

The maximum occupancy of any property will be no more than the number specified on the booking and shall at no time exceed the maximum stated for the property.


17. Building Works

First Options Holiday Villas Limited takes no responsibility for any noise or disturbance outside the property which is beyond the control of the supplier. In the event that we receive prior notification of any nearby building works or disruption, we will advise you immediately and will assist in finding an alternative property if required. If an alternative is offered at a higher price, you will need to cover the additional cost.